Interaction Agents

Statistic Name	Description	Function/Formula	API Name
Interaction Agents	The list of agents that were involved in the specific interaction.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Interaction Detail

Interaction Segment Detail by Agent

Agent Presence Reason Detail

Agent Presence Reason Summary

Agent Quality

Agent Status Summary

Agent Summary by Queue

Reason Code by Agent

Interaction Detail by Contact

Service Level by Queue

Performance by Queue

Performance by Channel

Queue Interval Detail

Queue Sub Interval Detail

Message Detail

Recording & Messaging by Agent