Interactions

Statistic Name	Description	Function/Formula	API Name
Interactions	Unique Id for a contact/interaction.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Interaction Detail

Agent Presence Reason Summary

Agent Summary by Queue

Reason Code by Agent

Abandoned Channel by Day

Performance by Queue

Performance by Channel

Inbound Traffic by Hour

Disposition Summary

Queue Interval Detail

Queue Sub Interval Detail

Recording & Messaging by Agent

Script Summary

Script Summary by Agent