Not Completed Add Participant

Statistic Name	Description	Function/Formula	API Name
Not Completed Add Participant	The number of Add Participant actions initiated that didn't complete successfully. For example, the work offer was canceled before an agent could accept the work, or no agents accepted the work.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Segment Detail by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Interaction Segment