Not Ready Time

Statistic Name	Description	Function/Formula	API Name
Not Ready Time	The amount of time that agents are logged in and have a Not Ready state for the given date range. Not Ready Time is formatted in days, hours, minutes, and seconds (d:hh:mm:ss).

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Status Detail

Agent Session