Queue Abandon Rate

Statistic Name	Description	Function/Formula	API Name
Queue Abandon Rate	The total queue abandons calculation is the (total # of queue abandons / total # of queue interactions) x 100 for a given period. This calculation includes short abandons but excludes abandons that occur after the interaction is transferred.

Included in the following data sets:

Interaction Summary by Queue

Service Level by Queue

Performance by Queue

Interaction Queue