Queue Abandon Time

AKA: Avg Queue Abandon Time, Max Queue Abandon Time, Min Queue Abandon Time

Statistic Name	Description	Function/Formula	API Name
Queue Abandon Time	The length of time from when an interaction enters a queue, but disconnects before an agent accepts the work.	Minimum, Total, Count	queue-abandon-time
Avg Queue Abandon Time	The average amount of time that calls waited in a queue before disconnecting without being accepted by an agent. Avg Abandon Time is formatted in days, hours, minutes, and seconds (dd:hh:mm:ss).	Average
Max Queue Abandon Time	The maximum amount of time that a call waited in a queue before disconnecting without being accepted by an agent. Max Abandon Time is formatted in days, hours, minutes, and seconds (dd:hh:mm:ss).	Maximum

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Interaction Detail

Interaction Detail by Queue

Agent Summary by Queue

Interaction Detail by Contact

Abandoned Channel by Day

Queue Service Level by Day

Service Level by Queue

Performance by Queue

Performance by Channel

Queue Interval Detail

Queue Sub Interval Detail

Queue Interactions

Queue Entries

Message Detail

Interaction Queue