Queue Callback Unanswered

AKA: Queue Callbacks Unanswered

Statistic Name	Description	Function/Formula	API Name
Queue Callback Unanswered	The number of callbacks that were initiated that a customer didn't answer.	Count	queue-callbacks-unanswered-count

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Interaction Detail

Interaction Detail by Queue

Agent Summary by Queue

Interaction Detail by Contact

Abandoned Channel by Day

Queue Service Level by Day

Service Level by Queue

Performance by Queue

Performance by Channel

Queue Interval Detail

Queue Sub Interval Detail

Queue Interactions

Queue Entries

Message Detail

Interaction Queue