Queue Entries

Statistic Name	Description	Function/Formula	API Name
Queue Entries	The total number of times that interactions entered a queue for a given date range. This statistic only counts the first queue entry for the interaction. If a call is transferred to a second queue, only one queue entry is counted for the interaction.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Queue Entries

Queue Interval Detail

Queue Sub Interval Detail

Interaction Queue

Interaction Detail by Queue

Service Level by Queue