Queue Name

Statistic Name	Description	Function/Formula	API Name
Queue Name	The name of the queue that the interaction waited in.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Summary by Queue

Interaction Agent

Interaction Detail by Agent

Interaction Detail by Queue

Interaction Queue

Interaction Summary by Queue

Performance by Queue

Queue Entries

Queue Interactions

Queue Interval Detail

Queue Sub Interval Detail

Queue Service Level by Day

Script Summary

Service Level by Queue