Ready Time

AKA: Ready Time Percent

Statistic Name	Description	Function/Formula	API Name
Ready Time	The amount of time that agents are logged in and have the Ready state for the given date range. Ready Time is formatted in days, hours, minutes, and seconds (d:hh:mm:ss).
Ready Time Percent	The ratio of the agent's Ready time to their Online time.	Percentage

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Status Detail

Agent Session