Recordings and Messages

AKA: Recording and Messages

Statistic Name

Description

Function/Formula

API Name

Recordings and Messages

Links to recordings or messaging transcripts associated with the interaction. The icon indicates which channel the artifact corresponds to and the number next to it indicates how many artifacts there are.

For example, if there is a telephone ☏ with a 1 beside it, there is one audio recording for the interaction.

Click the link to open a panel where you can listen to recordings or read transcripts.

See Recordings and Messaging by Interaction for more information.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Detail by Queue

Recordings & Messaging by Interaction

Recording & Messaging by Agent