Segment Cancel Time

AKA: Avg Segment Cancel Time, Max Segment Cancel Time

Statistic Name	Description	Function/Formula	API Name
Segment Cancel Time	The amount of time from the interaction start until the segment is cancelled, either by a customer-disconnect or cancelled event.	Maximum, Minimum, Average

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Interaction Detail by Queue

Interaction Segment Details by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Agent Quality

Interaction Detail

Interaction Detail by Contact

Interaction Segment