Segment Cancelled

AKA: Segment Canceled

Statistic Name	Description	Function/Formula	API Name
Segment Cancelled	Displays true if the transfer or adding of participant was canceled or abandoned.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Interaction Detail by Queue

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Agent Quality

Interaction Detail

Interaction Detail by Contact

Interaction Segment

Interaction Segment Detail by Agent