Segment Consult Time

Statistic Name	Description	Function/Formula	API Name
Segment Consult Time	The total time that a consultation segment (agent to agent) took place.	Maximum, Minimum, Average

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Agent Quality

Interaction Detail

Interaction Detail by Contact

Interaction Segment