Segment Start Type

Statistic Name

Description

Function/Formula

API Name

Segment Start Type

The action that started the segment:

interaction: Indicates that a new inbound or outbound interaction started the segment.

transfer: Indicates that a transfer started the segment.

add-participant: Indicates that an add participant action started the segment

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Segment

Interaction Segment Detail by Agent