Segment Third Party

Statistic Name

Description

Function/Formula

API Name

Segment Third Party

Whether the interaction was transferred to a third party or a third party was added as a participant in this segment.

0: A third party wasn't added as a participant or transferred the interaction.

1: A third party was added as a participant or transferred the interaction.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Agent Quality

Interaction Detail

Interaction Detail by Contact

Interaction Segment