Segment Time

AKA: Avg Segment Time

Statistic Name	Description	Function/Formula	API Name
Segment Time	The length of time from when the segment started to when it ended.	Maximum, Minimum, Average

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Interaction Segment Details by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Agent Quality

Interaction Detail by Contact

Interaction Detail by Queue

Interaction Detail

Interaction Segment