Skill IDs

AKA: Skill ID

Statistic Name	Description	Function/Formula	API Name
Skill IDs	The unique identifier for a Skill.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Quality

Agent Performance

Agent Presence Reason Detail

Agent Presence Reason Summary

Agent Status Detail

Agent Status Summary

Agent Summary by Queue

Interaction Detail by Agent

Interaction Summary by Agent

Reason Code by Agent

Recording & Messaging by Agent