Tenant

AKA: Tenants

Statistic Name	Description	Function/Formula	API Name
Tenant	The name of the tenant on which the interaction or event took place.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Detail

Interaction Segment Summary by Agent

Agent Presence Reason Summary

Agent Status Detail

Agent Summary by Queue

Inbound Traffic by Hour

Interaction Queue