Third Party

AKA: Third Party Count

Statistic Name	Description	Function/Formula	API Name
Third Party	This indicates if a participant is a Third-Party with a true or false value.	Boolean
Third Party Count	The number of interactions where a third party is added as a participant or is transferred the interaction.	Count

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Flow

Interaction Segment Detail by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent