Third Party Time

AKA: Avg Third Party Time

Statistic Name	Description	Function/Formula	API Name
Third Party Time	The length of time that a customer spends in conversation with a third party.	Maximum, Minimum, Average

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Interaction Segment Details by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Agent Quality

Agent Status Detail

Interaction Detail

Interaction Detail by Contact

Interaction Segment