To Agent

AKA: To Agents

Statistic Name

Description

Function/Formula

API Name

To Agent

The name of the agent receiving the transfer or being added as a participant.

A name isn't listed if:

An add participant action or transfer wasn't initiated

A third party was added as a participant or received the transfer

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Segment Detail by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Interaction Segment