Total Conversation Time
| Statistic Name | Description | Function/Formula |
API Name |
|
Total Conversation Time |
The total length of time customers were in conversation with one or more agents during an interaction for a given period of time. This statistic includes hold time. This expression formats the Total Conversation Time in days, hours, minutes, and seconds (dd:hh:mm:ss). |
|
|
Included in the following data sets:
Note: Some functions/formulas for this information may not be available.
Recordings & Messaging by Interaction