Transfer Time

AKA: Avg Transfer Time, Max Transfer Time

Statistic Name	Description	Function/Formula	API Name
Transfer Time	The length of time an interaction spends being transferred before the transfer ends. This statistic includes transfers that successfully complete and those that don't successfully complete.	Maximum, Minimum, Average, Total, Count	transfer-time

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Interaction Segment Detail by Agent

Interaction Segment Summary by Agent to Agent

Agent Quality

Interaction Detail

Interaction Detail by Contact

Interaction Segment