Work Accepted Time

AKA: Avg Work Accepted Time, Max Work Accepted Time

Statistic Name	Description	Function/Formula	API Name
Work Accepted Time	The amount of time between when an agent is offered work and when the agent accepts work. This statistic is not counted if the work is not accepted.	Total, Minimum, Maximum, Count	work-accepted-time
Work Accepted Time Average	For the given date range, the average amount of time that elapsed from when an agent was offered work to when the agent accepted the work. This statistic is not counted if the work is not accepted. Average Work Accepted Time is formatted in days, hours, minutes, and seconds (dd:hh:mm:ss).	Average

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

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