Work Offer Canceled

AKA: Work Offer Cancelled

Statistic Name	Description	Function/Formula	API Name
Work Offer Canceled	The number of work offers where either the flow cancels the work offer or the customer abandons before the agent accepts or rejects the interaction.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Flow

Interaction Summary by Queue

Interaction Detail

Interaction Detail by Agent

Interaction Detail by Queue

Agent Summary by Queue

Performance by Queue

Performance by Channel

Queue Interval Detail

Queue Sub Interval Detail

Interaction Agent