Work Rejected

AKA: Work Rejected Count

Statistic Name	Description	Function/Formula	API Name
Work Rejected	The number of work offers to an agent that were rejected during a given period of time.	Count	work-rejected-count

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Agent Quality

Agent Status Summary

Agent Summary by Queue

Interaction Detail by Contact

Interaction Detail by Queue

Service Level by Queue

Performance by Queue

Performance by Channel

Disposition Summary

Queue Interval Detail

Queue Sub Interval Detail

Message Detail

Recording & Messaging by Agent

Interaction Agent