Work Rejected Time

AKA: Avg Work Rejected Time, Max Work Rejected Time, Min Work Rejected Time

Statistic Name	Description	Function/Formula	API Name
Work Rejected Time	The amount of time between when an agent is offered work and when the agent rejects work. This statistic is not counted if the work is not accepted.	Maximum, Minimum, Average

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Agent

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Interaction Detail by Agent

Agent Quality

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Interaction Agent