Wrap Up Time

AKA: Avg Wrap Up Time, Max Wrap Up Time, Min Wrap Up Time, Wrap Up Time Percent, Resource Wrap Up Time, Agent Wrap up Time, Agent Wrap Up Time Percent, Agent Wrap up Percent Time, Max Agent Wrap Up Time, Min Agent Wrap Up Time, Avg Agent Wrap Up Time

Statistic Name	Description	Function/Formula	API Name
Wrap Up Time	The amount of time that an agent spent in the Wrap-Up state during a given period of time. Wrap Up Time is formatted in days, hours, minutes, and seconds (d:hh:mm:ss).	Maximum, Minimum
Wrap Up Time Average	The average amount of time that an agent spent in the Wrap-Up state for the given period of time. Avg Wrap Up Time is formatted in days, hours, minutes, and seconds (d:hh:mm:ss).	Average
Wrap Up Time Percent	Out of the amount of time that the agent was online for the given date range, the amount of time that they spent in a Wrap Up state. This expression calculates this percentage and shows it up to one place after the decimal. For example, 5.7%.	Percentage
Resource Wrap Up Time	The amount of time, in seconds, that an agent spent in the Wrap-Up state during a given period of time.		resource-wrap-up-time

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

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