Abandon Rate
| Statistic Name | Description | Function/Formula |
API Name |
|
Abandon Rate |
The total queue abandons calculation is the (total # of queue abandons / total # of queue interactions) x 100 for a given period. This calculation includes short abandons, but excludes abandons that occur after the interaction is transferred. |
Percentage (total # of queue abandons / total # of queue interactions) x 100 |
abandon-rate |
Included in the following data sets:
Note: Some functions/formulas for this information may not be available.