Abandon Time
AKA: Average Abandon Time, Interaction Abandon Time, Max Abandoned Time
| Statistic Name | Description | Function/Formula |
API Name |
| Abandon Time |
The total duration of the interaction when it was abandoned, format is (HH:MM:SS) |
Time |
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Average Abandon Time |
The average amount of time that calls waited in a queue before disconnecting without being accepted by an agent. Avg Abandon Time is formatted in days, hours, minutes, and seconds (dd:hh:mm:ss). |
Average |
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Max Abandoned Time |
The maximum amount of time that a call waited in a queue before disconnecting without being accepted by an agent. Max Abandon Time is formatted in days, hours, minutes, and seconds (dd:hh:mm:ss). |
Maximum |
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Interaction Abandon Time |
The length of time from when an interaction starts and when the interaction is abandoned. This statistic only counts interactions that are queued and disconnected without being accepted by an agent. |
|
interaction-abandon-time |
Included in the following data sets:
Note: Some functions/formulas for this information may not be available.