Inbound Traffic by Hour

• Conversation Time
• CSAT
• Customer Abandon Time
• Customer Hold Abandons
• Customer Hold Time
• Customer Holds
• Emails
• Hour of Day
• In Routing Duration
• Interaction Time
• Interactions
• IVR Abandon Time
• IVR Abandons
• IVR Time
• Messaging
• SMS
• Tenant Name
• Tenant
• Total
• Transfers
• Voice
• Work Items