Queue Entries
- Add Participant Canceled
- Channel Type
- Consult Time
- Contact Point
- CSAT
- Customer Abandon Time
- Customer Conversation Time
- Customer Hold Abandons
- Customer Hold Time
- Customer Identification
- Customer Transfers
- Date
- Direction
- Discrepancy
- Disposition ID
- Entry Length
- Exit Length
- Handled Interactions
- In Routing Duration
- Interaction ID
- Interaction Queues
- Interaction Time
- IVR Abandons
- IVR Time
- Queue Abandon <= 10 Seconds
- Queue Abandon Time
- Queue Callback Answered
- Queue Callback Requested
- Queue Callback Time
- Queue Callback Unanswered
- Queue Callbacks
- Queue CSAT
- Queue Ended
- Queue Entries
- Queue ID
- Queue Name
- Queue Time to Answer
- Queue Time
- Queue Timeouts
- Queue Abandons
- Service Level
- SLA Denominator
- SLA Numerator
- SLA Time
- SLA Abandoned
- SLA
- Tenant ID
- Tenant Name
- Work Accepted <= 20 Seconds