Interaction Detail by Queue
- Agent Conversation Time
- Agent Handle Time
- Agent Hold Time
- Agent Initiated Customer Hold Time
- Agent Name
- Agent Talk Time
- Channel
- Contact Point
- CSAT
- Customer Hold Abandons
- Customer
- Direction
- Disposition Code
- Disposition ID
- End Time
- End Type
- Interaction ID
- Interaction Time
- Last Agent Disconnect
- Queue Abandon Time
- Queue Callback Answered
- Queue Callback Requested
- Queue Callback Time
- Queue Callback Unanswered
- Queue Entries
- Queue Interactions
- Queue Name
- Queue Time to Answer
- Queue Time
- Queue Abandons
- Recordings and Messages
- Segment Cancel Time
- Segment Cancelled
- Segment Number
- Segment Time
- SLA Denominator
- SLA Numerator
- SLA Time
- SLA Abandoned
- SLA
- Start Time
- Tenant ID
- Tenant Name
- Transferred
- Work Accepted
- Work Offer Canceled
- Work Offered
- Work Rejected
- Wrap Up Time