Interaction Summary by Agent
- Abandons
- Accepted
- Add Participant Handed Off
- Add Participant Time
- Add Participant
- Agent Consult Time
- Agent Conversation Time
- Agent Customer Hold Abandons
- Agent Focus Time
- Agent Handle Time
- Agent Hold Time
- Agent Holds
- Agent ID
- Agent Initiated Customer Hold Time
- Agent Initiated Customer Holds
- Agent Name
- Agent Time To Answer
- Agent Transfer Time
- Agent Transferred
- Agent Transfers
- Agent Talk Time
- Entry Length
- Exit Length
- Group IDs
- Groups
- In Routing Duration
- Initiated Transfers
- Interaction Agents
- Interaction ID
- Interaction Queues
- Interaction Secure Collections
- Interaction Time
- Interactions
- Last Agent Disconnect
- No Reply Time
- Queue Abandon Time
- Queue Callback Answered
- Queue Callback Requested
- Queue Callback Time
- Queue CSAT
- Queue Time to Answer
- Queue Time
- Queue Abandons
- Segment Cancel Time
- Segment Cancelled
- Segment Consult Time
- Segment Third Party
- Segment Time
- Skill IDs
- Skills
- SLA Abandons
- SLA Denominator
- SLA Numerator
- SLA Time
- SLA
- Soft Hard Time
- Tenant ID
- Tenant Name
- Tenant
- Third Party Time
- Transferred
- Work Accepted
- Work Accepted Time
- Work Offer Disconnect Time
- Work Offer Time
- Work Offered
- Work Rejected Time
- Work Rejected
- Wrap Up Time