Interaction Detail by Agent

• Accepted
• Add Participant Handed Off
• Add Participant Time
• Add Participant
• Agent Consult Time
• Agent Conversation Time
• Agent Customer Hold Abandons
• Agent Focus Time
• Agent Handle Time
• Agent Hold Time
• Agent Holds
• Agent ID
• Agent Initiated Customer Hold Time
• Agent Initiated Customer Holds
• Agent Name
• Agent Time To Answer
• Agent Transfer Time
• Agent Transfers
• Agent Talk Time
• Audio Recording
• Channel Type
• Channel
• Contact ID
• Contact Name
• Contact Point
• Conversation End Timestamp
• Conversation Start Timestamp
• CSAT
• Customer Abandon Time
• Customer Conversation Time
• Customer Hold Abandons
• Customer Hold Time
• Customer Holds
• Customer Identification
• Customer Transfers
• Direction
• Disposition Code
• End Time
• Flow ID
• Flow
• Group IDs
• Groups
• Initiated Transfers
• Interaction Flagged
• Interaction ID
• Interaction Time
• IVR Abandon Time
• IVR Abandons
• IVR Time
• Last Agent Disconnect
• Messaging Transcript
• No Reply Time
• Queue ID
• Queue Name
• Segment Cancel Time
• Segment Cancelled
• Segment Consult Time
• Segment Number
• Segment Third Party
• Segment Time
• Skill IDs
• Skills
• Start Time
• Tenant ID
• Tenant Name
• Third Party Time
• Transfer Time
• Transferred
• Work Accepted
• Work Accepted Time
• Work Offer Canceled
• Work Offer Disconnect Time
• Work Offer Time
• Work Offered
• Work Rejected Time
• Wrap Up Time