Interaction Detail
- Accepted
- Add Participant Handed Off
- Add Participant Time
- Add Participant
- Agent Consult Time
- Agent Conversation Time
- Agent CSAT
- Agent Customer Hold Abandons
- Agent Focus Time
- Agent Handle Time
- Agent Hold Time
- Agent Holds
- Agent Initiated Customer Hold Time
- Agent Initiated Customer Holds
- Agent Time To Answer
- Agent Transfer Time
- Agent Transfers
- Agent Talk Time
- Agents
- Attribute Name
- Attribute Value
- Audio Recording
- Channel Type
- Channel
- Contact ID
- Contact Point
- CSAT
- Custom Attributes
- Customer Abandon Time
- Customer Conversation Time
- Customer Hold Abandons
- Customer Hold Time
- Customer Holds
- Customer Identification
- Customer Transfers
- Direction
- Disposition Code
- End Time
- Entry Length
- Exit Length
- Flow ID
- Flow Name
- Hook By
- Hook Names
- Hook Sub Types
- Hook Timestamp
- Hook Types
- In Routing Duration
- Initiated Transfers
- Interaction Agents
- Interaction Flagged
- Interaction Hook ID
- Interaction ID
- Interaction Queues
- Interaction Secure Collections
- Interaction Time
- Interactions
- IVR Abandon Time
- IVR Abandons
- IVR Time
- Messaging Transcript
- No Reply Time
- Queue Abandon Time
- Queue Callback Answered
- Queue Callback Requested
- Queue Callback Time
- Queue Callback Unanswered
- Queue CSAT
- Queue Interactions
- Queue Time to Answer
- Secure Collection Abandons
- Secure Collection Time
- Secure Collection Abandon Time
- Segment Cancel Time
- Segment Cancelled
- Segment Consult Time
- Segment Third Party
- Segment Time
- SLA Abandons
- SLA Denominator
- SLA Numerator
- SLA Time
- SLA
- Start Time
- Tenant Name
- Tenant
- Third Party IVR Abandon Time
- Third Party IVR Abandons
- Third Party IVR Initiated
- Third Party IVR Time
- Third Party Time
- Transfer Time
- Work Accepted Time
- Work Offer Canceled
- Work Offer Disconnect Time
- Work Offer Time
- Work Rejected Time
- Wrap Up Time